We want to provide you with the best possible service. Your feedback, suggestions and complaints allow us to see what we’re doing right as well as where there is room for improvement. Please download our feedback form if you have anything you would like to share with us.




Our Commitment

We will investigate any complaints you may have in a timely manner. You have the right to complain without any negative consequences. On receiving your complaint we will be in contact within 5 days, and aim to have a response for you in 30 days.


Returning this Form

You can hand this form into your DSS case manager, email it or post it to us.


Post it to us at:

Darebin Support Services 6/282 Plenty Road Preston VIC 3072


Email it to us at:


Interpreter Services

If you need an interpreter when providing feedback, ask to speak to one of our team members.

External Complaints Officers

If you aren’t happy with how DSS staff have managed your complaint, you can also contact:


National Disability Insurance Agency

1800 800 110


Disability Services Commissioner

1800 677 342



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